You have a point here and I am with you on this matter. Certification is a tricky subject when you consider the questions that have to be answered like:
Do you need certification or endorsement? Is a partnership agreement with the vendor / developer / manufacturer enough? Is second level support acceptable? When was the certification granted? Is it up to date? Is the certification of the type needed? How many types of certifications I need for my support (e.g. operating system, database, network, etc) And the list can go on. As for Who provides the certification, start from the highest ultimate authority and inch your way down to New Zealand. Stop when the overall cost - money, time, availability, level of expertise, level of delegated authority, local industry acceptance, etc - matches your expectations. I have some experience with selection and qualification process, including for support purposes, and I may be able to give you some more hints. Contact me off list if you need more thoughts on this as this definitely goes OT now. Adrian On Wed, 2008-11-05 at 15:04 +1300, Zane Gilmore wrote: > <snip> > In this case the certification is the problem. Who does the > certification? > What do they use as the criteria?
