Joan Leach wrote:

> Hello,
   
>   I read in the latest Linux Format magazine that one guy had
> that told to him when he returned his laptop for repair at the
> English store PC WORLD.  Therefore, I was curious how our Reno
> CompUSA stood on this.  I was told, "yes it's true, but our Tech
> Shop is nicer...they will re-image the Computer before sending it in
> for repair or replacement."  So, back up your computer before you
> take it in for warranty work.
   

Don't know if this is the same incident or not, but...

http://www.theregister.co.uk/2007/09/13/pc_world_linux/

Quoting:

PC World admitted it had made a mistake and told us it will provide a full 
repair once the firm has made contact with Tikka.

The spokesman said it had been an isolated incident and added "we'll support 
what we've sold you". 

-- 
-jdr-



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