> Hi All,
Hi there
>
> As a newcomer to Linux I have faced this problem several times.
Some
> of my queries do not elicit a response. But I don't think that the person
> sending the query appreciates not getting a response.
Well the main aim that a person sends a mail to the list is that he has some
problem pertaining to the topic concerned and that someone else who may have
encountered the same problem may be able to enlighten him regd the same thus
saving some valuable time and some frustation on part of the complainent.
However you also have to some other minute points that's always a part of
the netiquette of any list
a) This is not a support list in the true sense of the word . An actual
support site involves you being a customer and your queries being of outmost
importance to all managing that site. If a query does not elicit a response
that implies you can kick butt . However most of the people on this mailing
list (Which obviously cater to linux .. ;-) ) are not considering linux as a
profession albeit , something they enjoy / consider as a challenge ,
something that should make life a little bit more easier ..
b) A person will obviously answer if he knows the answer to your questions
.. ( Unless he's busy / tied up with some thing else )
c) Nobody .. I repeat Nobody on this list is by any way obligatory to answer
any questions posted here .. Its all on your own free will / opinions .. If
a question is unanswered then it implies either i) none of the list
receipients have actually had any experience with setting up something /
using some product .. ii) the Guys/gals are just simply too busy with their
own lives ..
>
> Now there is no way of knowing whether a person's query has been
> addressed or not on a open forum like this one.
Well the mail archive has been created for this very purpose.. The mail
archive presents the thread in an indented fashion that helps you keep track
for a particular thread ..
> My own experience is that frequently I find that I may be able to help a
person solve his problem, but
> as I am still a novice I hesitate to send in answers. But, if I were to
find
> out that that person has not received an answer I would definitely send in
> my 2 paise's worth of advice, because the other person has nothing to
lose.
Well the list rules dictate that if a solution pertaining to a problem has
been posted then just rewording the same and reposting just wastes b/w ..
However if no one answers then I guess the 2Cents /paisa make sense ..
> So there should be some method of letting the list know that I posted a
> query & nobody responded. It's a policy matter I think for the List Admin
to
> consider.
As I mentioned earlier the mail archive should solve the problem to a large
extent ..
Anyway still, what advice would you like to offer to a list admin regd this
???
>
> The same problem exists on my local ilug group although on a
smaller
Local Ilug Group ?????!!!????
> scale. I know answering queries is a hobby kind of thing for most people.
I
> know Linux is definitely after hours for me. But inspite of all this I
still
> feel that this is not reason enough for queries not getting answered.
>
> Well what do we do about it? Here's my 2 paise worth of advice
> again. Maybe the sender could resend the message with a short form added
to
> the subject line, like QNA (Query Not Answered). Maybe a policy could be
> formed whereby if a person does not receive a single response for a week
he
> could send the message again with the QNA. Like I said something for the
> List Admin to consider.
>
Ok .. Acceptable
> Now, as a Linux newbie I have had my share of Linux trouble
> including queries not being answered. But let me stress that this is not a
> finger pointing exercise.
I'm not categorizing it as one either.. ;-)
> May be I am rambling away because it's a Sunday
> and Linux & Windows are both running fine(for a change) & I have nothing
to
> do. Please let me know what you think of this. Flames or otherwise
welcome.
Well I guess there should be no problems regarding this ..
At least most queries on Ilug bom have been answered .. ( Haven't they ??? )
>
> Amol Gokhale
> (Probably the longest mail sent by me on Linux)
Well .. thx anyway for raising the point ..
The QNA idea is acceptable ...
What say , list ???
>
>
