On 17/03/06 15:08 +0530, Arun K. Khan wrote:
<snip>

> My personal experience, of writing to senior management (in India) 
> giving suggestions to improve their service/product, is that they 
> have been largely ignored.  My conclusion is that they give a 
> damn about customer opinion/service.  
> 

Try this letter:
----
I am cancelling your service because you are recommending Windows XP.
Please refund my deposit.

Regards
<name>
----

_That_ will work, and if they won't listen to that argument, you are
just SOL.

Devdas Bhagat

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