Hi All,
So one of the problems that plagues any system administration group
etc is user reports of "slowness". I am wondering what everyone else
does or if you have found a effective method to get END USERS to give
you enough information to vette if the problem is something you can
fix. Or if the problem exists in the users mind, the server, the
network or the users isp's network.
A scenario, end user ssh's into a linux server and runs a X11 session
over ssh (logs in via ssh -Y usern...@fqdn) then complains that the
X11 session they are running is slow.
End User comments like:
- Text typed does not display or displays slowly, opening files
takes to long etc etc...
In the past I have had the end user do the following:
1) do a traceroute from their local machine to the machine they are
ssh'd into and capture the output
2) do a ping from their local machine to the machine they are ssh'd
into and capture the output
3) type uptime on the machine they are logged into and capture the output
Send the results of all three commands to me.
Anyone have other tips/tricks that they have found effective?
Remember this should be something simple the end user can do but which
provides output useful to us non-end user people in debugging spotty
connections or determining if we need to deploy more servers or
upgrade the existing ones.
For example with mail issues the great example of a simple thing end
users can do is forwarding a phishing/spam message as an attachment.
- Brian
