"1) do a traceroute from their local machine to the machine they are ssh'd into and capture the output 2) do a ping from their local machine to the machine they are ssh'd into and capture the output 3) type uptime on the machine they are logged into and capture the output"
HAHAHAHAHA!!! I wish my users could do that! It usually goes this way for me. I tell everyone that if they notice a problem that I am not catching email me with the problem unless it is absolutely urgent, then call. for example: Person: my computer is slow Me: what do you mean? In what way? what are you doing? from where? What else is running when the problem happens? does it happen from the same machine or every machine? Person: Blah blah answers to above questions.... Me: I will check it out....If you are using Windows, that is probably the problem... Chris... On Tue, Mar 3, 2009 at 1:44 PM, Brian Friday <[email protected]> wrote: > Hi All, > > So one of the problems that plagues any system administration group > etc is user reports of "slowness". I am wondering what everyone else > does or if you have found a effective method to get END USERS to give > you enough information to vette if the problem is something you can > fix. Or if the problem exists in the users mind, the server, the > network or the users isp's network. > > A scenario, end user ssh's into a linux server and runs a X11 session > over ssh (logs in via ssh -Y usern...@fqdn) then complains that the > X11 session they are running is slow. > > End User comments like: > > - Text typed does not display or displays slowly, opening files > takes to long etc etc... > > In the past I have had the end user do the following: > > 1) do a traceroute from their local machine to the machine they are > ssh'd into and capture the output > 2) do a ping from their local machine to the machine they are ssh'd > into and capture the output > 3) type uptime on the machine they are logged into and capture the output > > Send the results of all three commands to me. > > Anyone have other tips/tricks that they have found effective? > > Remember this should be something simple the end user can do but which > provides output useful to us non-end user people in debugging spotty > connections or determining if we need to deploy more servers or > upgrade the existing ones. > > For example with mail issues the great example of a simple thing end > users can do is forwarding a phishing/spam message as an attachment. > > - Brian > _______________________________________________ > LinuxUsers mailing list > [email protected] > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers > -- "As we open our newspapers or watch our television screens, we seem to be continually assaulted by the fruits of Mankind's stupidity." -Roger Penrose
