Chuq Von Rospach wrote:
> Run a user survey. Ask everyone to send you feedback privately (where
> people can't be coerced by intimidation, but odn't say that). Find
> out what all of the users think, instead of the ones that are loud
> and noisy.
I've done this a couple of times, and there are always a few users who
wind up replying to the list anyway, some because that's the only address
they have in their address book, others because they feel their response
is 'important' enough to go to everybody. Do you try to trap these, Chuq?
I'm running mostly unmoderated lists, though on my more active lists I
now divide users into two classes, those I can trust to stay on topic and
within posting rules, and those that I cannot. All posts from the latter
are reviewed by me for compliance with the guidelines before being
distributed. And over 2/3 of my traffic comes from the former group.
I've also found that on technical issues, such as Reply-To or the
envelope address, most of my users don't understand what the question is
in the first place, and probably don't ever want to, either. When
technically aware users want to discuss things like this, I suggest it go
off-list quickly.
--
Mike Nolan
