[Fwd: DFW CFUG site]

[Patrick Steil]

Job Opening, looks like they need a people person that knows CF...  :) -- Patrick Steil CTO, iMailBox.com email: [EMAIL PROTECTED] Permanent Email Solutions -------- Original Message -------- Patrick,   We have an opening for a Software Support Specialist ...  A background in ColdFusion and Sql Server would be helpful, but the primary function is going to be to provide customer support, training, and become a subject matter expert on our software. The posting is also located on Monster.com and can be applied to through there, but we have just been getting mostly network admin type people applying so far.   POSITION: Software Support Specialist POSITION SUMMARY: Surgisoft is looking for an energetic, friendly, and highly capable software support professional to serve as the company’s first line of support for our hosted software application. Primary responsibilities include: answering customer support calls, escalating support and assigning responsibility to advanced resources where necessary, hosting phone and web-based training sessions, writing knowledgebase articles and updating support documentation, following up with clients and internal staff on satisfactory completion of escalated issues. Candidates *MUST* have excellent written and verbal communication skills, a vibrant and friendly presence with customers, and great troubleshooting skills. The ideal candidate will be comfortable with occasional travel to large customer sites, but not more than 3-4 days per month on average. RESPONSIBILITIES: ·  Answer incoming customer support requests and resolve customer issues via phone and internet ·  Host phone and web-based training sessions for customers ·  Documenting customer support issues and resolutions in knowledgebase articles ·  Create and maintain customer support content such as Help Doc authoring ·  Interface with development team to resolve customer issues through new development or customizations MINIMUM EXPERIENCE AND QUALIFICATIONS: ·  2+ years computer troubleshooting or helpdesk support experience ·  2+ years customer support experience at a software company ·  Excellent written and verbal communications skills ·  A strong desire to work in a team environment ·  Knowledge of Microsoft SQL Server required ·  Familiarity with CFML a plus   ABOUT THE COMPANY: Surgisoft is an extremely dynamic and rapidly growing company which provides hosted web-based software applications to manage the business of medical device distributors and manufacturers.  We are an enthusiastic, committed and entreprenurial team working in one of the most exciting and innovative industries in the world and are looking to bring more talent into the fold.  Please visit our website at www.surgisoft.com for more information.   Thanks, Dan Crouch Senior Systems Consultant Surgisoft www.surgisoft.com