I hadn't seen Jeff's forward to this list, so I neglected to post my
response here.

For those not on [EMAIL PROTECTED], here are details re what went wrong and how
long the problem lasted.

(With any similar problems during the next week, when I'll still be on
vacation and reading the lists only sporadically, it would be best to send
me private email, cc'ing John Wilbanks at [EMAIL PROTECTED])


Ben Edelman
Berkman Center for Internet and Society
Harvard Law School

-----Original Message-----
From: Ben Edelman [mailto:[EMAIL PROTECTED]]
Sent: Friday, August 13, 1999 10:41 PM
To: [EMAIL PROTECTED]
Cc: John Wilbanks; [EMAIL PROTECTED]
Subject: RE: icann real server at eastwood-b.prognet.com


As of 12:40 Pacific time, I'm assured that the server in question is back in
operation.

For those interested in the cause of the failure, I'm including the
diagnosis I received from our contact at Real:

"We're installing a RAID V system on Eastwood which will provide redundant
backup capability and hot swapping in case of drive failure. To support the
new RAID system, we needed to install a new Linux kernel. The kernel that
was compiled and installed on Wednesday was missing support for IP
aliasing. Without that support, Eastwood's secondary IP number which maps
to "eastwood-b" did not function. Without eastwood-b, the 5.0 server died
and could not be rebooted. The exact time of the failure was 2:34 p.m.
Pacific time on 8/11."

Jeff, thanks again for bringing this to our attention.  Sorry to all for the
outage.


Ben Edelman
Berkman Center for Internet and Society
Harvard Law School


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