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From: "Jeff K.V. Bhavnanie" <[EMAIL PROTECTED]>
Newsgroups:
uk.net.web.authoring,alt.anonymous.domains,ne.internet.services,alt.politics.correct,alt.www.authoring.homesite,comp.protocols.tcp-ip.domains
Subject: Re: www.namesecure.com has CRAPPY CUSTOMER SERVICE!
Date: Sat, 22 Jan 2000 21:54:28 +0800
Organization: Computer Aided Services of Hong Kong
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Hi,
I've registered couple of domains via qwho, at namesecure.com. When i emailed
them regarding the moving of nameservers, it took them about 2 weeks to give
me a reply, but they did, and i was able to send a email to move my
nameservers to a another machine. if you want those email instructions, email
me remove NOSPAM.
It is a known fact that whois.qwho.com is slower than the rest when updating.
I have lost couple of domains through them thinking i have registered it
already.
Jeff.
Mike Conrad wrote:
>
> Unfortunately, sir, you speak the gospel truth. Even more
> unfortunately, I signed up with namesecure.com via qwho.com before you
> posted your note. I was snookered in by their 'two years for one'
> price for domain registration (still visible at www.qwho.com). They
> billed my credit card immediately and then refused to answer my emails
> to their customer service department.
>
> They are a total disgrace--a money-collecting machine and nothing
> more. I can't even get them to cooperate so I can switch my domain to
> another host (it is "parked" with namesecure, forever I guess).
> Highway robbery.
>
> Not sure what to do besides complain to ICANN about them. As far as
> I'm concerned, they are criminals. And I can refuse the charge on my
> credit card, but then I've lost the domain too.
>
> Mike
>
> On 17 Jan 2000, in message <85vkfp$inl$[EMAIL PROTECTED]> JimSocal
> <[EMAIL PROTECTED]> wrote:
>
> > www.namesecure.com (also qwho.com) has really terrible customer
> > service, and really draconian policies. I wrote them re their strict
> > "NO REFUNDS" policy, and it took them a week to get back to me. Then,
> > just a form letter re-stating the policy.
> >
> > So I wrote them back, sending to all 5 customer service dept's. Out of
> > 5 emails, I got one back, after about a week... Again, it simply stated
> > that they have a no refund policy. I asked them to explain how this
> > coincides with their page stating that they have "Great customer
> > service", that they are a people-oriented company, and so forth... They
> > never even wrote me back...
> >
> > I was going to do web forwarding through them, but now, I won't go
> > near them, and recommend you not go near them either...
> >
> > It is companies like namesecure.com and qwho.com who give doing
> > business on the net a bad name... Good Customer Service? I don't think
> > so! More like NO CUSTOMER SERVICE! More like, "Just give us your money,
> > and shut up!"
> >
> >
> > Sent via Deja.com http://www.deja.com/
> > Before you buy.
>
> --------------------------
>
> Stupidity, alas, is seldom accompanied by humility.
>
> B O Y C O T T ExxonMobil / Intel / Suzuki / Isuzu / China / Canada
