On Sat, 2011-05-14 at 18:00 -0400, Bryan Price wrote: > On Sat, May 14, 2011 at 4:54 PM, William L. Thomson Jr. < > [email protected]> wrote: > > > On Sat, 2011-05-14 at 16:47 -0400, Paul Spicer wrote: > > > I originally went with the 3mb plan because it was cheaper than the > > regular > > > AT&T DSL service I had. > > > > Yes and not sure if they will continue to install DSL in new locations. > > > > I think it was announced with the couple of months that all DSL users that > can be covered by U-Verse would eventually be converted over to U-verse, and > if it cost them more, then they could cancel without an ETF. I was thinking > about a friend of mine that has DSL in Middleburg, and the fact that she > hasn't said anything about it, and then I thought, U-Verse isn't available > in her area yet. It's not even available to me when I checked a few months > ago
U-Verse will only be available once a node has been put into your area. Connected to the CO by fiber. If you see At&t trucks running cable in the ground, they are likely putting in a node. If not, likely will be some time before it will be available in those areas. > when Comcast couldn't get things working like they should. Four tech > visits, THEN they decide that the node was hit by lightning, and then one > week after that fix, lightning hit our pole and knocked us out again. Six > weeks I'd rather not live through again. My wife needed Internet for work, > and her work laptop had its screen fail right before that, so no McD's, > Panera, Starbux, what have you, either. Comcast is great when it works, but when it does not. Comcast is probably the absolute worse company when it comes to providing information on any outages or problems. They will barely notify you if/when the problem is resolved. Back in 09, after many years of perfect service. I had a nasty issue of between 20-50% packet loss. That lasted over a month. I had many calls into Comcast. They had techs out all over. The signal at my location was much stronger than it should be. It was nothing related to my location, or anything. Something either in the node/hub I was connecting to, or a routing or other issue further down the chain. I have no idea. I did get notices on my door saying they found and fixed a problem. But it persisted beyond that. Almost upgraded to a business Comcast account at that time, but they could not guarantee resolution of the problem even as a business customer. Thus I remained residential. Its come back a few times, and thankfully not lasted much more than a day. But even when it came to like zapping my set top box for my TV. Comcast customer service always said they were not doing it, when they were. At one point a customer service technician argued with me over my HD service saying my HD DVR did not have HD capabilities. They sent out a tech with a new box, who did not replace my box because I had what I was supposed to. I discussed the zapping issue at that time as well. The tech informed me that even they don't know what network operations is doing at times they zap or update software in the set top boxes. If I had a choice I would not use any Comcast service. But unfortunately I need the speeds I get from them, and can't get anything close anywhere else. I am trying to see if I can live with the slower speeds on U-Verse. In the past I did get much more information from At&t relating to any network issue. Even when I was with another, like FDN/Nuvox/Windstream. -- William L. Thomson Jr. Obsidian-Studios, Inc. http://www.obsidian-studios.com --------------------------------------------------------------------- Archive http://marc.info/?l=jaxlug-list&r=1&w=2 RSS Feed http://www.mail-archive.com/[email protected]/maillist.xml Unsubscribe [email protected]
