Packet sniff on communications from Skype to see if connectivity issues with network or just device itself?
Ed On Feb 19, 2016 5:53 PM, "Kurt Buff" <[email protected]> wrote: > All, > > Setup: Dell e6530 on a wired connection (BIOS is set to disable > wireless when a wired connection is detected), and the hard drive has > been recently replaced with an SSD. Win8.1 Enterprise. Office 2013 > ProPlus, Project 2013 Standard, Visio 2013 Standard. A few > miscellaneous apps, including Skype personal. > > We're running Lync Server 2013. With patches, Lync 2013 client now > shows as Skype for Business 2015. > > User notes that a few days ago, prior to the installation of February > patches, that Skype for Business 2015 was non-responsive, taking > forever to login, change status, etc. It's basically unusable, with > the blue spinning circle showing up when hovering over the client, and > the client losing focus and regaining it over and over again while > trying to use it. > > Outlook and other apps work fine. > > I updated his drivers > I did a repair of Office from the control panel > I uninstalled and re-installed Office. > I tried it under my own login, having never before logged into the > machine with my user account, so it's a fresh profile. > > Rebooted between each of those steps, but Lync/Skype was horrible each > time I tried it. > > The only thing we haven't done is wait for patches for Office to be > re-installed, and we haven't uninstalled Skype personal. > > I've looked at the event logs, and don't see anything > relevant/interesting in any of them. > > Can anyone out there recommend other troubleshooting steps? > > I'm about to recommend rebuilding the machine from scratch. > > > Kurt > > >
