OK - turning on logging was easy. My client was already set to Full. I'll check with the unfortunate person on Monday and see how his client is set.
Kurt On Fri, Feb 19, 2016 at 5:03 PM, Michael B. Smith <[email protected]> wrote: > You can turn on logging for the client as well. It’s quite detailed. If you > aren’t used to reading SIP, it might be a tad confusing, but it doesn’t > sound like you are getting that far. > > > > You should also ensure that you try to start SfB without Outlook running. If > Outlook is already open, then SfB/Lync will hijack the server connection > from Outlook. > > > > Sent from my Windows 10 phone > > > > From: Kurt Buff > Sent: Friday, February 19, 2016 7:05 PM > To: ntsysadm > Subject: Re: [NTSysADM] Skype for business - slow to login, non-responsive, > for one user > > > > Interesting thought. > > > As a quick test, I can take it off the docking station so it'll pick > up wireless and see if that makes a difference. > > Kurt > > On Fri, Feb 19, 2016 at 3:09 PM, Ed Ziots <[email protected]> wrote: >> Packet sniff on communications from Skype to see if connectivity issues >> with >> network or just device itself? >> >> Ed >> >> On Feb 19, 2016 5:53 PM, "Kurt Buff" <[email protected]> wrote: >>> >>> All, >>> >>> Setup: Dell e6530 on a wired connection (BIOS is set to disable >>> wireless when a wired connection is detected), and the hard drive has >>> been recently replaced with an SSD. Win8.1 Enterprise. Office 2013 >>> ProPlus, Project 2013 Standard, Visio 2013 Standard. A few >>> miscellaneous apps, including Skype personal. >>> >>> We're running Lync Server 2013. With patches, Lync 2013 client now >>> shows as Skype for Business 2015. >>> >>> User notes that a few days ago, prior to the installation of February >>> patches, that Skype for Business 2015 was non-responsive, taking >>> forever to login, change status, etc. It's basically unusable, with >>> the blue spinning circle showing up when hovering over the client, and >>> the client losing focus and regaining it over and over again while >>> trying to use it. >>> >>> Outlook and other apps work fine. >>> >>> I updated his drivers >>> I did a repair of Office from the control panel >>> I uninstalled and re-installed Office. >>> I tried it under my own login, having never before logged into the >>> machine with my user account, so it's a fresh profile. >>> >>> Rebooted between each of those steps, but Lync/Skype was horrible each >>> time I tried it. >>> >>> The only thing we haven't done is wait for patches for Office to be >>> re-installed, and we haven't uninstalled Skype personal. >>> >>> I've looked at the event logs, and don't see anything >>> relevant/interesting in any of them. >>> >>> Can anyone out there recommend other troubleshooting steps? >>> >>> I'm about to recommend rebuilding the machine from scratch. >>> >>> >>> Kurt >>> >>> >> > >
