Customer: Hello is this umeme ISP? Umeme: Yes, can I help you? Customer: My internet is not working. it just went off Umeme: Where do you stay? Customer: Bugolobi Umeme: Did you not read in the papers that your internet would be shedded today! Coincidentally we are also shedding power in your area today. Do you have lights? Customer: Yes I use a generator and invertor because the power goes off so often Umeme: well that is not our fault it is the the fault of Lake Victoria. Anyway your internet should be back on around the same time the lights in your area come back, but that will just be a coincidence as the two are not related. We are Umeme ISP, not Umeme Power Customer: ummmmm OK.... But will I be billed for the time you were not providing me service Umeme: We increased the rates during the time you have the service so we can collect for the time when the service is not there! Customer: So I will not be billed for the shedded time Umeme: Yes........ Customer: Yes I will be or Yes I will not be Umeme: No..... Customer: No what? Umeme: No service Customer: Yes there is no service Umeme: So there is no problem. Thank you for calling. And remember, if God had wanted you to have lights at Night, he would make sure the sun never set! Customer: But wait .... you load shed during the day time also. Umeme: when its day time here it is night in Australia! Since this was an internet call I cannot answer any more questions, please call back and ask to speak to the power customer care people. [hangs up!] On Jul 11, 2005, at 6:53 PM, Pete Kyoma wrote: Move over uganda telecom et al: the next big broadband supplier will be ...er...uhm.. Umeme! If the following works out that is... |
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