Hello listers, The other day I came home and found that my iCloud mail account was no longer working. Mail kept saying my password was denied. I tried entering my password many times and many places and nothing worked. finally I used my Apple Care and called for help. The first person was very nice but nothing worked. The second senior adviser reset my password and created a temporary one. I then created a new password. I believed I used forgot.apple.com to do this. I had all ready done this once with the first rep on my own but the second rep did something different. Instead of just having me create a new one she first created the temporary one. Once I then created mine and then entered it into my iCloud log in and on my computer in mail everything worked. I had to also enter the new pass word on my iPhone in settings in mail and also again in some apps like find my friends.
I asked the rep what would have happened if I did not have Apple care. She said in a case like this she would have probably forgiven the bill. Still I think if I had not had Apple Care I would not have called. I also asked why this happened and why my resetting the password with the first rep didn't work. she didn't know, she just knew these actions might solve the problem. So, I'm writing this in case others suddenly have their iCloud mail stop working. Perhaps resetting your password to a new one will help, but you may need to have Apple set a temporary one first. Hope this info helps someone down the road. Best, eric Caron <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and worm-free! Please remember to update your membership options periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
