Please share what the problem was as have downloaded Superduper from the
official website and well a little apprehensive in case I run into this.
Thanks!
Regards Chris
Clap along if you feel like a room without a roof!
On 08/03/2014 20:46, George Cham wrote:
Ok guys, its working.
I contacted the support team, and was asked to supply the log file.
I was told to delete the copy that I had and install the attached file.
Its working now, and have sent them a message asking what was the problem.
George,
Sent from my iPad
On 9 Mar 2014, at 6:56 am, Sarah k Alawami <[email protected]> wrote:
Actually I think he reformatted it and is not using time machine anymore.
We'll see what happens. If the back up still is not copying by tonight w then
we've got further issues.
On Mar 8, 2014, at 11:49 AM, Dane Trethowan <[email protected]> wrote:
Perhaps it would be worth the wile waiting to see what the status messages and
progress reports for Super Duper on the chap's computer actually say before
trying to do any further troubleshooting, could be a whole range of issues here
and you've put your finger on another, Super Duper and Time Machine both
backing up to the same drive at the one time, with a USB 3.0 drive this isn't a
huge issue - that's what I do here myself - but with anything slower it could
be a right pain in the bum.
On 9 Mar 2014, at 5:14 am, Sarah k Alawami <[email protected]> wrote:
Hmm when I tried super duper a long time ago it only took about 2 hours to do
the initial back up. I'd say somethitn is either up with the drive or you are
not having any luck with time machine or super duper. I;m learning toward drive
issues.
Have you scanned the drive with disk utility to see if there are any errors
with it?
Take care.
On Mar 8, 2014, at 4:03 AM, Dane Trethowan <[email protected]> wrote:
Is the progress status of Super Duper changing? You can read this by navigating
the Super Duper screen with Voiceover.
On 8 Mar 2014, at 10:59 pm, George Cham <[email protected]> wrote:
I’m backing it up to a 1TB external hard drive , with backup all files
George Cham
[email protected]
On 8 Mar 2014, at 10:28 pm, Dane Trethowan <[email protected]> wrote:
Hmm, 7 hours does sound a little long.
I'm using the paid version of Super Duper so I'm not sure exactly how the set
of features in the Trial differs.
How are you backing up your data and to what sort of media are you backing up,
are you backing up to say a network drive, USB 2.0 or 3.0 drive etc? All these
different factors can play a part.
next how have you set up Super Duper to backup, I use "Smart Update", Super
Duper will initially backup the whole drive and on subsequent backups only copy files
that have changed or been updated since the first backup.
On 8 Mar 2014, at 8:17 pm, George Cham <[email protected]> wrote:
As I said in my earlier email, I've downloaded the trial version of Superduper,
but I've been backing up for over 7hours, and no files have been copied.
Is this normal, for it to take time backing up for the first time?
George,
Sent from my iPad
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