Actually, if I were in Leah's shoes . . . Nothing can be as easy and exciting for the customer (yep, exciting!) than to set them up on ichat.
You can set up their AIM account for them (assuming they're Windoz folks if they're that far behind the technology curve) One simple phone call to help them set their end up. One simple demonstration to show them how you can send them files. Now you talk about a warm and fuzzy feeling the client has seeing you in his buddy list for instantaneous access?? They fall over themselves! And after the first file you send them, their jaw just drops. . . . and you leading them into the era of new technology? You have a customer forever! Ward On Jul 24, 2007, at 12:19 PM, Jonathan Fletcher wrote: > Leah, > > I'd say it's the modem, with all the things you have done to > eliminate variables. > > My laptop does the same thing. I am not where I can test it right > now, but have you reset the PRAM to see if it also might reset the > modem? > > I cannot find an internal modem reset procedure by Google-ing. Maybe > someone else has a suggestion. Ward? > > j. > > > > On Jul 24, 2007, at 12:00 PM, Leah Dienes > <fearlessdesigns at bellsouth.net> wrote: > >> My main problem is that I send faxes to some of our clients that >> aren't so email savvy and want a fax. I was able to fax from my >> computer before the new phone system and have sent one since...but >> then our fax machine can't get any faxes if I'm plugged in. >> >> Perplexing to me since I've got the software set up to not answer and >> just send. >> >> The phone guys think it's my computer/modem since the other computers >> let go of the line if they fax. >> >> It still may be an old wiring issue (old building) but I thought I'd >> ask the group. > > > -- > Jonathan Fletcher > jfletch at newmediaconstco.com > Project Foreman > NewMedia Construction Co. > > > > > > _______________________________________________ > The next Louisville Computer Society meeting will > be July 24 at MacAuthority, 128 Breckinridge Lane. > Posting address: MacGroup at erdos.math.louisville.edu > Information: http://www.math.louisville.edu/mailman/listinfo/macgroup
