I love them as well, I've only had to call them a couple times, but both reps I've talked to have given me their contact info if I needed to talk to them again, which was amazing, considering that most customer call centers would never do that. On Jun 18, 2014, at 9:31 PM, Devin Prater <d.pra...@me.com> wrote:
> Hi, > I am just flat we have the level of structure in accessibility that we have > in ios. I love the support, although I don't like that I have to make a phone > call just to set up a rescue email address to reset my account questions. But > over all, I love apple customer support and the knowledge that apple > accessibility has about VoiceOver and how it all works. I've never once had > to contact them, but the storied I've heard have been nothing but great in > telling of apples commitment to accessibility. And while I still have > problems with activating again my book share account with mobile safari, I > still love VoiceOver. > > On Jun 18, 2014, at 11:35, "Littlefield, Tyler" <ty...@tysdomain.com> wrote: > >> it's more than possible. This was also a while back, so perhaps things got >> better. I put in another email a bit ago when I heard of good success, so >> we'll see where it goes. I'll report success or failure on this thread just >> for another viewpoint. >> >> Thanks, >> On 6/18/2014 12:29 PM, Teresa Cochran wrote: >>> Tyler, maybe some messages found their way to the spam folder? Just a >>> thought. >>> >>> Teresa >>> >>> Winging its way from my iPod >>> >>> On Jun 18, 2014, at 9:22 AM, Jenine Stanley <dragonwalke...@gmail.com> >>> wrote: >>> >>>> Wow, yes, I did use the email address and had a response within 12 hours. >>>> Even when I just reported something I've always gotten a response, if not >>>> a personal one. These last two interactions were more specific and >>>> definitely personal. >>>> Jenine Stanley >>>> dragonwalke...@gmail.com >>>> >>>> >>>> >>>> On Jun 18, 2014, at 12:04 PM, Littlefield, Tyler <ty...@tysdomain.com> >>>> wrote: >>>> >>>>> Hello: >>>>> How did you get in touch with apple accessibility? Was it via >>>>> theaccessibil...@apple.com email address? All of my bug reports there >>>>> have gone unanswered. >>>>> On 6/18/2014 11:59 AM, Teresa Cochran wrote: >>>>>> Yes, I've felt comfortable enough with Apple Accessibility that I called >>>>>> and asked a curious question about editing Braille commands. The guy was >>>>>> interested enough that he had us do a screen-sharing session, because he >>>>>> didn't have access to a Braille display. We concluded that the only way >>>>>> to edit Braille commands was by using command-b first, but he offered to >>>>>> put in my suggestion for using the Braille display to edit commands as a >>>>>> feature request. I definitely wouldn't have felt comfortable initiating >>>>>> this with most other companies. This is the main reason I have Apple >>>>>> products. >>>>>> >>>>>> Teresa >>>>>> >>>>>> Winging its way from my iPod >>>>>> >>>>>>> On Jun 18, 2014, at 5:46 AM, Jenine Stanley <dragonwalke...@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> For those who don't think anything ever happens with Apple >>>>>>> Accessibility, here's a happy story. >>>>>>> >>>>>>> I recently decided to stop complaining about a couple issues and take >>>>>>> them to Apple Accessibility. >>>>>>> >>>>>>> One issue in IOS is the speaking of the word "selected" before some but >>>>>>> not all picker items. This is maddening in long lists of items like >>>>>>> times. >>>>>>> >>>>>>> They responded immediately asking for an example of an app in which >>>>>>> this occurs. It's easy to find in the calendar app. I reported such and >>>>>>> got a very nice note back stating that the issue has been documented >>>>>>> and passed to the appropriate department. >>>>>>> >>>>>>> Yeah, I know, that sounds like lip service but I don't think so. I >>>>>>> think it actually got done. >>>>>>> >>>>>>> I also received detailed instructions for how to report the problem of >>>>>>> VO losing focus on some IOS apps. I thought at first it was just the >>>>>>> Amazon app but the more I explored the issue, it seems to happen to a >>>>>>> lesser degree in other apps as well. I'll have more time this weekend >>>>>>> to try the instructions and send a report. >>>>>>> >>>>>>> Have I ever heard from Dell when reporting things? Microsoft? rarely >>>>>>> and then it is a cnned response. Yay Apple. >>>>>>> Jenine Stanley >>>>>>> dragonwalke...@gmail.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "MacVisionaries" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>> an email to macvisionaries+unsubscr...@googlegroups.com. >>>>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>>> >>>>> -- >>>>> Take care, >>>>> Ty >>>>> http://tds-solutions.net >>>>> He that will not reason is a bigot; he that cannot reason is a fool; he >>>>> that dares not reason is a slave. >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/d/optout. >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/d/optout. >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/d/optout. >> >> >> -- >> Take care, >> Ty >> http://tds-solutions.net >> He that will not reason is a bigot; he that cannot reason is a fool; he that >> dares not reason is a slave. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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