Hello Everyone, Because I think this may be useful, I am posting a reply that I just sent to the V iPhone list regarding getting a developer's attention.
Mark Hello Kerri, Yes, I am excited about Twitter Moments, also. It's one of the best features I've ever used on iPhone. Although it's difficult to believe, Twitter is now my favorite non-essential iOS app (smile). While I appreciate your gracious compliment regarding my ability to get a developer's attention, I suspect that, in this case, it was the combined efforts of all of us who took the time to send feedback to Twitter. To answer your question, more directly, however, I will say that I do pay close attention to establishing and maintaining a relationship with the developers of all of the app's that I have come to depend on. The first step in doing this is by not only contacting them when things go wrong but also contacting them when things go right. If an app is essential to my productivity, I always volunteer to become a beta tester so that I can have direct access to the development team. Some companies, however, do not use external beta testers. In these instances, I write up very detailed bug reports describing the problem and then submit the reports via whatever feedback channels are available. Kerri, time-and-time again I have seen proof that posting comments/bug reports in the app-review area of iTunes can yield incredible results; including being contacted by the developer. So, when I want to get the attention of a developer for an accessibility bug I: 1. Determine when and how the bug occurs. 2. Write a detailed bug report describing the bug and how it impedes my ability to use the app. 3. Submit the report via the app-review section of iTunes. 4. Submit the report to any additional feedback channels. 5. Post a message to the group requesting support on the issue. Because so many people are so busy, these days, I generally include a generic version of my bug report and invite group members to use any or all of it in their submissions. I also include any feedback channels in the post. 6. Contact the developer via Twitter/Facebook, if possible. My experience is that Twitter is more direct but that's probably because I pay more attention to Twitter. 7. If an when the bug is resolved, I contact the developer using all of the methods described above, thanking them for their efforts. 8. Update the group list on the new status of the app and invite members to offer their thanks to the developer, as well. Finally, Kerri, thank you for posting this particular question to the list and know that I and others will support your efforts as, when it's all said and done, we are all in this together. Most Sincerely, Mark Original Message: Subject: Re: iOS Native Twitter App Now Supports Moments, Via VoiceOver Mark: I am so excited about this. I am wondering though how you went about first getting the Twitter developers attention to this problem, and then next convincing them to fix this. I really wish the Snapchat app would become more accessible because Snapchat is becoming hugely popular and is now being used for communication purposes. Did the Twitter developers just pay attention to the review you posted of their app in the ITunes app store? Did you take any other steps to alert them or anything? I am asking all of this because I want to try to do a similar thing with Snapchat and get them to make Snapchat accessible. I am so excited about moments though!!! I can finally now really clean out my Twitter follow list and now I can follow top stories without having to follow tons of people!! Thanks so much Mark!! Kerri -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
