Hi, This changed about a year ago or so. Something to do with making sure that the accessibility team is dealing with accessibility issues instead of regular OS features. Definitely not well thought out as the people who aren’t a part of the Accessibility team often don’t know how to assist in any other way other than visual cues.
Later… Tim Kilburn Fort McMurray, AB Canada > On May 25, 2022, at 13:28, Marie Lyons <mlyons...@gmail.com> wrote: > > I keep being referred to the regular support because they only work on > problems with the accessibility features. They tell me they aren’t able to > help when I call them about , say trying to synch my new AirPods. The person > I then speak with keeps giving me visual instruction like tap the blue > button. They have no idea on instructing using v/o features. In the past this > was not the case. I’m wondering why it changed? > >> On May 22, 2022, at 12:01 PM, Bill Gallik <wfgal...@gmail.com> wrote: >> >> I’m chiming in on this thread to offer some pointers. I can honestly state >> that I’ve had very effective experiences with the assistance from the >> access-ability team. These pointers follow: >> >> First and foremost, make certain the technical support person you are >> working with is fully aware of the circumstance of your disability. If you >> are totally blind with absolutely no useful vision, make sure that support >> person completely understands this. Likewise, if you do have a degree of >> useful vision, make this clear as well. I called in for a problem and when >> I made it clear that I have no useful vision at all I was immediately >> transferred to a different, quite knowledgeable and helpful technician >> (after being advised of the pending transfer of course). >> >> Another pointer is to be prepared to offer detailed information concerning >> the issue you are calling about. Have details regarding your platform (Mac, >> iPhone, iPad, etc.) and the current operating system installed on said >> platform. >> >> Likewise, be sure to have detailed information for the component you are >> calling about. Be able to offer a complete, but concise description of the >> problem. Just for example, if you are having problems getting e-mail >> messages to your sister, the tech has no use for such information unless the >> problem occurs when trying to send e-mail to your sister only. This does >> not mean you shouldn’t be friendly and personable, just don’t include >> excessive minutia in your conversation. Odds are, whomever you wind up >> talking to is quite busy and wants to get your problem satisfactorily >> resolved as quickly as possible. I know this because I worked in such a >> position for a number of years at Bell Labs. >> >> And, as suggested by others in this thread, inform your tech support person >> if you are aware of others having similar issues. As horrible as this might >> seem, it is possible that a given problem may not be a particularly high >> priority. Sad as this is to say, if it happens that you are the only one >> experiencing this problem resolving it may get placed on “the back burner.” >> This is simply common sense; if there’s a problem popping up for 20% of >> users and the problem you are reporting is specific to you only would you >> really want resources spent to fix this “one user only” problem. I >> certainly would not. >> >> Finally, it is possible that the tech you are working with is not up to the >> challenge of resolving your problem. Do not hesitate to make follow-up >> contact with the hope that a different, more engaged tech will be able to >> resolve it. >> * * * * * * * * * * * * >> - Bill from Ino, Wisconsin >> - "If opportunity doesn't knock, build a door." >> - Milton Berle >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/macvisionaries/8455963D-3F16-49FF-86DA-9AB8FBB8C187%40gmail.com. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/macvisionaries/6CF19F3F-926D-4EF1-B42A-BC9BDAE728D5%40gmail.com. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/2C8D9EDC-5C33-4708-89D1-707B4FAE1866%40gmail.com.
