It would help if you told us what email client you are trying to use, on both 
your Mac and iPhone.e

- Brad -

On Jan 24, 2026, at 11:42, Rebecca Sabo <[email protected]> wrote:

Hi all,
I have been having trouble adding another email address.  I am trying to add my 
school email to my Mac and my phone instead of using the porter through the 
internet because it is not user friendly.
The problem is when I go into the field to add new account I need to either use 
outlook or edge to create the new account and I do everything correctly but it 
keeps saying it can not fine my user name or password in the settings through 
mirsoft.  I put in my password and user name in correctly .  I do not no what 
to do and I have contacted the accessible service through apple and they said I 
need a user name and when I called the IT department on school they do not no 
how to help me.  Any help would be appreciated .
Becky Sabo

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