It’s also possible they’ve disabled access for third-party clients other than 
Outlook.

> On Jan 24, 2026, at 11:42, Rebecca Sabo <[email protected]> wrote:
> 
> Hi all,
> I have been having trouble adding another email address.  I am trying to add 
> my school email to my Mac and my phone instead of using the porter through 
> the internet because it is not user friendly.
> The problem is when I go into the field to add new account I need to either 
> use outlook or edge to create the new account and I do everything correctly 
> but it keeps saying it can not fine my user name or password in the settings 
> through mirsoft.  I put in my password and user name in correctly .  I do not 
> no what to do and I have contacted the accessible service through apple and 
> they said I need a user name and when I called the IT department on school 
> they do not no how to help me.  Any help would be appreciated .
> Becky Sabo 
> 
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