Hi Christy -- I'm assuming you have an iphone 4 and are experiencing the well-known proximity sensor issue. If your phone is a 3GS I don't know if the following information will help. We've had an ongoing discussion about this issue on the viphone list. For some folks the 4.1 update seems to have resolved the issue, but for others it has not. For myself, the 4.1 update alone did not change the issue one bit; however, after doing some further research and performing 3 additional troubleshooting steps I now only experience the issue on approximately 1 out of 10 phone calls. Note that these troubleshooting steps do not work for everyone, and you might be best off exchanging your phone at the point of purchase to see if that helps. Even then, some folks are still experiencing the issue even after a hardware exchange.
If you haven't already tried the following troubleshooting steps, I would suggest trying them in order, one at a time, and making test phone calls after each step. With step 2 you will want to repeat it at least twice before making your test phone calls. Be careful with step 3. It will reset many of your settings, including VO and triple-click home settings and you might need sighted assistance to get them back as there are reports that the VO checkbox in itunes does not always work to turn VO back on. Also, be sure to remove your iphone's case before making your test calls. Apparently the proximity sensor was moved from the side of the earpiece on the 3GS to the thin strip between the earpiece and the top edge of the phone on the iphone 4, so improperly designed cases are more likely to interfere with the sensor. > Proximity Sensor Troubleshooting step 1. Cycle the power: To cycle the power, > press and hold the sleep/wake button until VO prompts you to "slide or > double-tap." Release the buttons and perform the double-tap to shut off the > phone. Wait 30 seconds and then power on by pressing the sleep/wake button. > > Proximity Sensor Troubleshooting step 2. Performed a "hard reset." To perform > a hard reset, press and hold the home and sleep/wake buttons simultaneously > for 10 seconds. Ignore the VO prompt to "slide or double-tap," just keep > holding the buttons down and after about 10 seconds the iphone will restart, > I'm not sure exactly what gets done during this reset, but I think it clears > RAM and clears some caches. It did not remove any of my settings or data. > Some folks say you must perform the hard reset twice in order for it to do > whatever its supposed to be doing. > > Proximity Sensor Troubleshooting step 3. Perform a settings reset. Go to > Settings / General / Reset / Reset All Settings. This reset does not remove > data, but it does reset a bunch of your settings, including VO and > triple-click home settings, so if you are going to try this one make sure you > know how to get VO back. > Good luck, Bryan On Sep 19, 2010, at 6:29 PM, Christy Schulte wrote: > > So, I read somewhere that the new update was supposed to help with this, but > it really didn't with mine and I'm wondering if anyone has any advice. > > When I'm on a call with my iphone, the crazy thing seems to switch in and out > of speaker phone rather often. Sometimes, if I sit very, very still I can get > it to stay on the normal mode, which is really rather annoying to have to do > that, but sometimes even that doesn't work. It doesn't matter how close I > hold it to my face, it still does it, and it happens whether or not I have > the case on. Not only is this frustrating for the fact that switching back > and forth cuts out part of the conversation, but it also means I'm sometimes > hitting the active screen with my face. > > Is there any solution to this? Does anyone know where the sensor is, perhaps > if I be sure to put a finger near that when I want it on normal mode? I > really wish there was a button or switch to get in and out of speaker mode > rather than a buggy auto detect thing. > > Thanks! > Christy > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionar...@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionar...@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
