For me I've tried all 3 and it does not work. I don't feel comfortable taking off of my case as I will sweat and maybe drop the phone. I really hope apple gets this resolved but for now I use my headset. lol! On Sep 20, 2010, at 7:25 AM, Bryan Jones wrote:
> Hi Christy -- I'm assuming you have an iphone 4 and are experiencing the > well-known proximity sensor issue. If your phone is a 3GS I don't know if the > following information will help. We've had an ongoing discussion about this > issue on the viphone list. For some folks the 4.1 update seems to have > resolved the issue, but for others it has not. For myself, the 4.1 update > alone did not change the issue one bit; however, after doing some further > research and performing 3 additional troubleshooting steps I now only > experience the issue on approximately 1 out of 10 phone calls. Note that > these troubleshooting steps do not work for everyone, and you might be best > off exchanging your phone at the point of purchase to see if that helps. Even > then, some folks are still experiencing the issue even after a hardware > exchange. > > If you haven't already tried the following troubleshooting steps, I would > suggest trying them in order, one at a time, and making test phone calls > after each step. With step 2 you will want to repeat it at least twice before > making your test phone calls. Be careful with step 3. It will reset many of > your settings, including VO and triple-click home settings and you might need > sighted assistance to get them back as there are reports that the VO checkbox > in itunes does not always work to turn VO back on. > > Also, be sure to remove your iphone's case before making your test calls. > Apparently the proximity sensor was moved from the side of the earpiece on > the 3GS to the thin strip between the earpiece and the top edge of the phone > on the iphone 4, so improperly designed cases are more likely to interfere > with the sensor. > >> Proximity Sensor Troubleshooting step 1. Cycle the power: To cycle the >> power, press and hold the sleep/wake button until VO prompts you to "slide >> or double-tap." Release the buttons and perform the double-tap to shut off >> the phone. Wait 30 seconds and then power on by pressing the sleep/wake >> button. >> >> Proximity Sensor Troubleshooting step 2. Performed a "hard reset." To >> perform a hard reset, press and hold the home and sleep/wake buttons >> simultaneously for 10 seconds. Ignore the VO prompt to "slide or >> double-tap," just keep holding the buttons down and after about 10 seconds >> the iphone will restart, I'm not sure exactly what gets done during this >> reset, but I think it clears RAM and clears some caches. It did not remove >> any of my settings or data. Some folks say you must perform the hard reset >> twice in order for it to do whatever its supposed to be doing. >> >> Proximity Sensor Troubleshooting step 3. Perform a settings reset. Go to >> Settings / General / Reset / Reset All Settings. This reset does not remove >> data, but it does reset a bunch of your settings, including VO and >> triple-click home settings, so if you are going to try this one make sure >> you know how to get VO back. >> > Good luck, > Bryan > > On Sep 19, 2010, at 6:29 PM, Christy Schulte wrote: > >> >> So, I read somewhere that the new update was supposed to help with this, but >> it really didn't with mine and I'm wondering if anyone has any advice. >> >> When I'm on a call with my iphone, the crazy thing seems to switch in and >> out of speaker phone rather often. Sometimes, if I sit very, very still I >> can get it to stay on the normal mode, which is really rather annoying to >> have to do that, but sometimes even that doesn't work. It doesn't matter how >> close I hold it to my face, it still does it, and it happens whether or not >> I have the case on. Not only is this frustrating for the fact that switching >> back and forth cuts out part of the conversation, but it also means I'm >> sometimes hitting the active screen with my face. >> >> Is there any solution to this? Does anyone know where the sensor is, perhaps >> if I be sure to put a finger near that when I want it on normal mode? I >> really wish there was a button or switch to get in and out of speaker mode >> rather than a buggy auto detect thing. >> >> Thanks! >> Christy >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to macvisionar...@googlegroups.com. >> To unsubscribe from this group, send email to >> macvisionaries+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionar...@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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