Hi Jenny and other new folks. I'm not a very old-time user of the Mac. I got mine in July. VO is my fifth screen reader to learn. The first computer I learned was an Apple 2 E back in the eighties. You should have heard me screaming also when I was learning Windows with Jaws. Maybe you do this, too, but when I learn a new computer thing I first assume that any problems I encounter, unless I find out to the contrary, are because I don't know what I'm doing yet. I have found this almost always to be the case, but I did find some things which turned out to be better in Jaws than in VO, and vice versa. For instance, Jaws handles braille key inputs better, but VO is less sensitive to braille displays coming on and off and the computer going to sleep.
I think there is one thing that Apple could do that would help blind users. When I have called Apple Care, I have had mixed results. Almost always, with one exception that I can remember, I end up being transferred to the Accessibility area, which is where I should have gone in the first place. This last time was particularly frustrating because I had trouble convincing the person that I couldn't follow his instructions to start clicking on the left-hand side of the screen, even though I had given him all the information he needed to know, namely that I couldn't see the screen and was a VoiceOver user. The computer could be programmed to transfer us to someone who has more experience with VoiceOver, and failing that, the person could save themselves time by transferring the call right away. I write all this because I just got an e-mail from the Accessibility Department at Apple, and I have been trying to decide how I want to respond to it. I wrote an e-mail to them telling them about my crashing of Lion last week. Admittedly, I put at the end that, if they had any suggestions of how I could better use VO to get !older versions I would appreciate information about that. The response I got was that they were not equipped do that, and that i should contact Apple Care. I have gotten some assistance by doing that before, but, as I said, it can be a frustrating experience. I think that Apple needs a to give more training " voiceOver to more customer service people. Hang in there all new folks. You'll get there sooner or later. Regards, Gigi On Oct 10, 2011, at 3:00 PM, Jennifer Perdue wrote: > Hi, > > I am Jenny and I am a brand new mac user. I can't answer your questions > cause I don't know how to do those things either, but I am having the same > feelings as you are. I am a former jaws user and can't seem to get the hang > of Voice Over. > > I just wanted you to know that I, if no one else, heard your frustration. > Even though I can't answer your questions. > > I'm sorry I am of no use but eventually you will find someone who is of use. > Try changing your subject line. > > Jenny and her goofy guide Brooks > On Oct 9, 2011, at 3:04 AM, Rahul Bajaj wrote: > >> Hi all, >> >> I have been using my MacBook for the last 3 months. >> And, To be honest, my experience so far has been very, very frustrating. >> Some of the problems that I've faced so far are: >> >> 1. VoiceOver doesn't read anything as I type, so I can't use it for >> sending messages and emails. >> It reads every character as I type on TextEdit, but it doesn't read >> anything when I type on Safari. >> I've changed the typing echo to 'characters and words', but it's still >> not reading anything. >> >> 2. I don't know how to select anything. >> How can I select something and paste it somewhere else? >> >> 3. VoiceOver doesn't read CAPTCHAs. >> There is an app which does this for visually impaired people who use >> Firefox, but VO doesn't work with Firefox. >> >> So, in general, I am not as comfortable with VO as I am with JAWS. >> The worst part is that I've posted these questions so many times, but >> no one has ever been able to give a satisfactory reply. >> >> I really find it hard to understand how people say that they are far >> happier with VO than they were with JAWS. >> I mean, how can you enjoy using a screen reader which cannot even >> perform some of the most basic functions? >> Please share your views on this matter. >> >> Cheers, >> Rahul >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to macvisionaries@googlegroups.com. >> To unsubscribe from this group, send email to >> macvisionaries+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionaries@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionaries@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
