[EMAIL PROTECTED] wrote:
Hi,
Do not give up on it just yet, it is changing for better. We have a real
person behind [EMAIL PROTECTED] If not counting enhancement requests and
reports on closed applications then almost all new bug reports get
handled.
Jakke is quite active! :)
What is still missing is a more sane structure in bugzilla and more
active (or powerfull?) QA getting rid of enhancement requests and making
sure bug reports meet basic standards (templates for new bug reports?).
Regarding the basic standards, some bugs are indeed poor but there is often no request
from Nokia for more detailed information until some months later by which time the bug is
"cold" and the original reporter doesn't always respond. What would help is for
Nokia to respond more quickly to new bugs, thus improving the chance of obtaining the
missing bug information.
A template may help, but you're always going to get poor bug reports in which
case early dialogue with the bug reporter should elicit more information, not
to mention educate.
Br,
--jakub
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