On Thursday, 12 January 2012 16:45:39 Johnny A. Solbu wrote: > On Thursday 12 January 2012 10:05, Buchan Milne wrote: > > many users don't report upstream > > bugs to the distro's tracker.” > > > > Why not? > > Why should they? As far as the average Joe is concerned they should only > have to file a bug one place. This is how many of them think. And I agree > with them. > > > 1)File a bug with the distribution, and have the distribution worry about > > reporting or fixing the bug and providing an update > > > > 2)File a bug upstream, when the bug is fixed uptream, file a bug with the > > distributor, referencing the upstream bug > > My experience is that if they file a bug report in the first place, they > Either contact the upstream developer or the distribution's bugzilla team.
I covered this in (1). > They never do both, as they believe that doing both is a waste of time, > since the fixed version eventually find it's way to the distribution > anyway. Sure, it will, on the next release of the distribution, assuming the new upstream release was before version freeze. > > An approach that doens't include a bug filed with the distribution means > > the user doesn't really seem interested in receiving an update from the > > distribution. > > Incorrect assumption. > As someone who is the support service for some users I have some experience > with this. They assume that any serious bug will be fixed in one of the > next releaces, But this *is* the case. What we are talking about *here*, is that the bugfix update be shipped to old releases. > because that's how it works with Microsoft. Yes, non-critical release will be shipped in next SP, a year or so later. > And they > haven't heard of anyone filing any bug at Microsoft. Just because they haven't, doesn't mean it doesn't happen. > The bugs just get > fixed without them ever repporting anything, and they assume that this is > how things are supposed to work. Sometimes they even think that what we > consider as bugs, they believe it is how things are supposed to work. > > If they're not happy with how the system works, they often conclude that > Linux Sucks Ass, and move back to Windows or OS X. But, your comparison is invalid. Users must pay for the privilege of upgrading to get non-critical bugfixes the latter, and wait quite some time for the former. Regards, Buchan