Our lists are very simple: we distribute weekly information to members about our organization's programs. Our members sign themselves up automatically, receive a confirmation request and when they respond, they get a welcome letter. Only two people (who are also the administrators) can send postings. Letters sent by other members and non-members should be rejected automatically, with an explanation. (They can write to our organization directly...)
The problem is that non-members have apparently written postings and we, laboring under the impression that if we do nothing, their letters will get deleted, did in fact do nothing - and the letters appeared on the list. Apparently, we are told by the folks who run the lists for us, there is a "set period of quarantine", and when that expires, the letters are treated as approved. This is news to us, and we are unable to find any reference to it in any documentation.
Can you help us and tell us where to find information on this? Are there any parameters we can set differently? Is there anyone out there with a similar problem and how do you handle it?
many thanks in advance
Charles
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