On 12/16/07, Cyndi Norwitz wrote: > Now, now, I think an ISP disabling mass subscribe for its hundreds > (thousands?) of users it doesn't know personally is pretty reasonable.
Fair enough, but if they're going to make modifications then it's up to them to provide all the necessary support for the product they're offering to their customers. > After all, most Mailman users install it on their own servers, so obviously > they trust themselves. As far as I can tell, the rest of the setup is > pretty standard. Mailman was never intended to be used in a service provider environment. To the extent it is, the onus of providing all support for the product as installed falls upon the service provider. It's not really fair for them to install something and then take a completely hands-off attitude towards supporting it. You wouldn't buy a car from a dealer who was unwilling to do any repairs or warranty work, but who instead forced you to ship the vehicle back to the manufacturer every time. I don't see any difference here. We try to be as helpful as we can, but we really shouldn't be the support department for every single ISP in the world who wants to install our software but who then can't be bothered to provide any local support. -- Brad Knowles <[EMAIL PROTECTED]> LinkedIn Profile: <http://tinyurl.com/y8kpxu> ------------------------------------------------------ Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq01.027.htp
