On 27 Feb 2026, at 14:12, Randall Gellens wrote:

> On 27 Feb 2026, at 5:05, Jeroen van der Ham-de Vos via mailmate wrote:
>
>> On 26 Feb 2026, at 12:11, Jason Davies wrote:
>>
>>> Thanks everyone. As I suspected, it's an Outlook problem that I can't save 
>>> others from having to deal with (they of course would simply say 'can't you 
>>> use Outlook?' at which point I start counting the days until I retire).
>>>
>>
>> Specifically it is the Outlook “feature” of removing extra line breaks:
>> https://learn.microsoft.com/en-us/troubleshoot/outlook/message-body/line-breaks-are-removed-in-posts-made-in-plain-text
>
> That implies that it only happens with plain text email (not HTML) and that 
> two or more successive blank lines are preserved, only single blank lines are 
> removed.

Ah sorry, I posted the link too quickly.
This Microsoft KB post is about the whitespace removal feature not working as 
intended (*as intended by Microsoft*).
Normally, when whitespace is removed (any number of blank lines), a banner 
appears saying that whitespace has been removed. Apparently this post is about 
where this indication does not appear even when whitespace has been removed.

So, default behavior for Outlook is to remove blank lines as much as possible, 
provide an unobtrusive banner indicating that this has occured to the user, and 
then continue to mangle the layout of emails when responding or forwarding.
The KB does help explain how to disable that feature though.

Regards,
Jeroen.

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