I've had nothing but trouble with MS. Lots of messages delayed for
hours. No one to contact and complain to. I think their system is broken
and they don't know how to fix it.
On 03/17/16 17:12, Aaron C. de Bruyn wrote:
A customer complained to me they haven't been able to e-mail
outlook/hotmail users for "a while".
I talked with their IT department and they said "A few weeks ago we
had a virus that spammed a bunch of people. We cleaned it up and got
de-listed everywhere, but outlook.com <http://outlook.com> is still
broken".
They gave up and turfed the issue to me (an outside consulting company).
I set up a test account on outlook.com <http://outlook.com> and tried
sending several messages. After 30 minutes the messages aren't in my
outlook.com <http://outlook.com> inbox or spam folder.
I manually dug through the (password protected) archives (which don't
have a search feature) and gave up after hitting mid 2015. I only found:
http://windows.microsoft.com/en-us/outlook/not-receiving-email
...which is totally useless and ends up leading me to a generic
support page. (Strangely enough, I can search for "outlook.com
<http://outlook.com> unable to receive" and I can keep going in a loop
forever.)
Is there a better way of contacting Microsoft?
Debug info:
Mar 17 16:30:31 squid postfix/smtp[26744]: EB6401C4127:
to=<darkpixe...@outlook.com <mailto:darkpixe...@outlook.com>>,
relay=mx4.hotmail.com <http://mx4.hotmail.com>[65.55.92.184]:25,
delay=0.87, delays=0.02/0/0.45/0.39, dsn=2.0.0, status=sent (250
<20160317233030.eb6401c4...@mail.hamer-electric.com
<mailto:20160317233030.eb6401c4...@mail.hamer-electric.com>> Queued
mail for delivery)
Thanks,
-A
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