> On Nov 15, 2016, at 7:35 AM, David Sgro, Dataspindle <d...@dataspindle.com> > wrote: > > Hi Udeme. > That was the first thing I tried. They just send a canned reply and close the > ticket. 7 of them now J > Whatever happened to customer service… you know.
Did you reply to any of the tickets? Generally replying with a clear and concise (and I do mean concise) summary of the issue. “Hi, we were just assigned this range. Please unblock.” would be one version of concise. “We were just assigned this range, can you reset the reputation” would be another version of concise. If you get another canned reply, then reply and ask for an escalation. It will take persistence. But, you don’t have much choice if you want to send to Yahoo. I’ll also point out, you’re not paying Yahoo anything and so customer service isn’t really the issue. You’re not a customer. laura -- Having an Email Crisis? 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: http://wordtothewise.com/blog
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