UOL confirmed that they do remove email address from spam complaint reports. If you apply for the Trusted Sender List ( http://postmaster.untd.com/whitelisted.html) they will leave the email address in place on forwarded messages.
IBM does provide opt-out pages that do not pass the email address in the URL string, but we have additional functionality that we need to support so can’t use the built-in opt-out pages. By using the built-in pages, it also causes clicks on the opt-out links to be counted as clicks in the reporting. --- Brian Sisolak Trilogy Interactive 1-866-999-6736 x7013 https://twitter.com/bsisolak https://www.linkedin.com/in/briansisolak This message is intended for the addressee(s) only and may contain confidential information. Any use of this information by persons other than addressee(s) is prohibited. If you have received this message in error, please reply to the sender and delete or destroy all copies. *From:* Brian Sisolak [mailto:[email protected]] *Sent:* Monday, April 17, 2017 9:57 PM *To:* '[email protected]' <[email protected]> *Subject:* UOL Spam Compliant Format Anyone from United Online here that can confirm a theory? UOL sends spam complaints to one of our ESPs (IBM), where someone clicks the opt-out link in the spam report (contained in the original email body sent to the end-user) . The opt-out link is not working, which is very concerning to us and our ESP. Our theory is that UOL is stripping out a URL parameter (only in spam reports) that contains the user’s email address. We pass that value to auto-populate the opt-out form and run client-side validation. As there is no email parameter in the URL, the validation fails. We have plenty of data that UOL users are opting out. Our theory is that the email parameter only seems to be stripped out from the Spam Complaint. Can UOL confirm this is the case? We are not using link-tracking on opt-out links (so that clicks are not reported to our clients as clicks). Links that are using link-tracking (which also contain the email address) are not getting stripped out. This makes us think UOL searches the email body for the end-user’s email addresses and removes it. This is the link in a live email: <a href=" https://example.com/unsubscribe?m=28416169&r=NDgwMjI1NzMwMzY2S0&j=MTAwMzkxNTc5NwS2&l=4072595&[email protected]";>Click here to opt-out</a> but the &[email protected] gets replaced with an X in original body that is forwarded to our ESP: <a href=" https://example.com/unsubscribe?m=28416169&r=NDgwMjI1NzMwMzY2S0&j=MTAwMzkxNTc5NwS2&l=4072595X";>Click here to opt-out</a> Thanks, Brian --- Brian Sisolak Trilogy Interactive 1-866-999-6736 x7013 https://twitter.com/bsisolak https://www.linkedin.com/in/briansisolak This message is intended for the addressee(s) only and may contain confidential information. Any use of this information by persons other than addressee(s) is prohibited. If you have received this message in error, please reply to the sender and delete or destroy all copies.
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