Seen this also recently (past couple of weeks at least). "Block has been lifted" and then it's not.
John On Fri, Jan 5, 2018 at 6:29 AM, Edgaras | SENDER <edga...@sender.net> wrote: > Hi, > > 2 days ago one of our IPs started getting an AS3150 block when sending to > Hotmail/Outlook. > Which is very weird, as complaint rate and bounce rate are way below what > Outlook publishes as their official requirements. > > After submitting their delivery support form, we get the automatic email > saying that the IP has been mitigated: "Our investigation has determined > that the above IP(s) qualify for mitigation. The block has been lifted, and > the IP(s) have been granted increased daily sending limits." > > However, the IP still stays blocked! After replying to that email, we get > a copy-paste reply from Outlook.com support saying that "As previously > stated, your IP(s) do not qualify for mitigation at this time." > > ??? > > Alright, we repeat the process the next day, with the same results - > initial email says that the IP has been mitigated, that doesn't work and > the IP is still blocked, and Outlook.com support says that the IP is not > eligible for mitigation. > > Asking to escalate to T3 did nothing. > > Has someone else experienced this? What to do in this situation? > > P.S. if anyone from Outlook/Hotmail are here, here is the ticket number: > SRX1410467394ID. I would greatly appreciate any help or insight into this. > > > > > > Regards, > > [image: Sender] Edgaras Vaitkevičius > edga...@sender.net > +370 627 60923 <+370%20627%2060923> > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > >
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