Thanks, Brian. That's not a bad idea. Worth a try, anyway. John
On Fri, Jan 5, 2018 at 12:11 PM, Brian Curry <bcu...@merkleinc.com> wrote: > What *might* be going on there is MSFT lifts the “block” but doesn’t > change any thresholds/limits the IP is still susceptible to. > > > > You may want to prompt the robots to give you the “new IP space” form to > provide expected volumes from the IP, and see if MSFT will adjust > thresholds on the IP. That has worked in the past for me, along with the > mitigation. > > > > > > Brian Curry > > Email Deliverability Team Lead | Platform Services > > Merkle Inc. > > > > *From:* mailop [mailto:mailop-boun...@mailop.org] *On Behalf Of *John > Possidente > *Sent:* Friday, January 05, 2018 7:41 AM > *To:* Edgaras | SENDER <edga...@sender.net> > *Cc:* mailop <mailop@mailop.org> > *Subject:* Re: [mailop] Weird problems with mitigation at Hotmail/Outlook > > > > Seen this also recently (past couple of weeks at least). "Block has been > lifted" and then it's not. > > John > > > > On Fri, Jan 5, 2018 at 6:29 AM, Edgaras | SENDER <edga...@sender.net> > wrote: > > Hi, > > > > 2 days ago one of our IPs started getting an AS3150 block when sending to > Hotmail/Outlook. > > Which is very weird, as complaint rate and bounce rate are way below what > Outlook publishes as their official requirements. > > > > After submitting their delivery support form, we get the automatic email > saying that the IP has been mitigated: "Our investigation has determined > that the above IP(s) qualify for mitigation. The block has been lifted, and > the IP(s) have been granted increased daily sending limits." > > > > However, the IP still stays blocked! After replying to that email, we get > a copy-paste reply from Outlook.com support saying that "As previously > stated, your IP(s) do not qualify for mitigation at this time." > > > > ??? > > > > Alright, we repeat the process the next day, with the same results - > initial email says that the IP has been mitigated, that doesn't work and > the IP is still blocked, and Outlook.com support says that the IP is not > eligible for mitigation. > > > > Asking to escalate to T3 did nothing. > > > > Has someone else experienced this? What to do in this situation? > > > > P.S. if anyone from Outlook/Hotmail are here, here is the ticket number: > SRX1410467394ID. I would greatly appreciate any help or insight into this. > > > > > > > > > > > > Regards, > > > [image: Sender] > > Edgaras Vaitkevičius > edga...@sender.net > +370 627 60923 <+370%20627%2060923> > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > *Named Search Agency of the Year by MediaPost* > <http://www2.merkleinc.com/l/47252/2017-11-21/52tbyb> > > This email and any attachments transmitted with it are intended for use by > the intended recipient(s) only. If you have received this email in error, > please notify the sender immediately and then delete it. If you are not the > intended recipient, you must not keep, use, disclose, copy or distribute > this email without the author’s prior permission. We take precautions to > minimize the risk of transmitting software viruses, but we advise you to > perform your own virus checks on any attachment to this message. We cannot > accept liability for any loss or damage caused by software viruses. The > information contained in this communication may be confidential and may be > subject to the attorney-client privilege. >
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