Hi List We again face problems with services by MailChimp.
Their platform is equally fashioned by serious companies sending permission based newsletters and by very persistent repetitive spamer. They repeatedly get blacklisted on our platform, because of recipient complaints. Then repeatedly customers having subscribed to newsletters from serious companies complain to us, because mailchimp is blocked by our anti-spam services. The customer reporting spam are not those who subscribed to newsletters, forget about it and them report opt-in emails as spam. No, the problem is that MailChimp operates under 'US' marketing laws where the sender is only obliged to provide an 'opt-out' link in spam he sends and does not have to require the recipient to have a validated opt-in to get advertisement emails. So often, the spamers use harvested email addresses (even spamtraps we have hidden of websites) or lists they bought online. The other problem is about GDPR, where laws in most European countries require the sender of advertisement to disclose the source of data of a recipient to this recipient. Spamers sending email over mailchimp are clever. The links in the email point to some anonymous redirection services to mailchimp themselves or to domains registered via anonymizing proxies. Payment work over paypal and if you have been trying to get at the identity of a fraudster who took money via paypal, you know this is not possible. So the recipient of spam needs to contact the 'sender' aka MailChimp and requires MailChimp to disclose the identity of the sender, which MailChimp then again rejects pointing to US privacy laws which require them not to disclose the identity of their customers. Safe Heaven for Spamer! MailChimp does close accounts for which they get a certain number of complaints, but they fail to recognize and block the same spamer who repeatedly opens news accounts. So what do you think should ISP and Email Plattform operators do about MailChimp? * Tell the customers complaining about spam they have to live with it? * Block MailChimp and tell serious companies who get blocked as collateral damage, to look for another, not so spamer firendly ESP? Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
