Just a quick update, Michael seems to have sorted my issue out by
stirring the secret sauce a little.
On 12/3/19 5:04 am, Nick Stallman wrote:
Nope this is 100% manual email sent to people who have specifically
asked to be contacted (either via website form, phone or email).
No templates, cold emails or other nonsense like that at all.
The three main people affected was a sales person, someone who does a
little bit of sales but not the majority (these two both had Hubspot)
and a project manager who's never used any kind of tracking at any point.
I'm with you, it would make perfect sense for Office 365 to block
automated or semi-automated email like that.
That's why it's so puzzling that regular human B2B email would be
blocked like this.
On 11/3/19 8:18 pm, Laura Atkins wrote:
What type of mail are they sending?
These wouldn’t happen to be part of your sales team who are sending
cold emails to addresses they’ve … acquired through different
pathways, would it?
Given they’re inserting tracking links from Hubspot, it seems there
is some level of outbound cold email going out. And, frankly, good on
Office365 for blocking it. I have yet to find a business person who
enjoys getting dozens of “hey, we think our product is Just Right For
YOU! Schedule a call today! Here’s the link.”
If that’s what they’re sending, be happy that Office365 is carefully
blocking just their mail, rather than all the mail from your domain.
laura
On 11 Mar 2019, at 04:35, Nick Stallman <n...@agentpoint.com
<mailto:n...@agentpoint.com>> wrote:
Thanks Richelo.
I did examine some emails that were being blocked and yep two staff
were using Hubspot's email tracking.
So that very much is a possibility as being the culprit or a
contributing factor.
A few weeks ago I told them to disable that tracking however with no
improvement.
The odd thing is other affected staff haven't used link tracking at
all, and there are a lot of staff not affected all on the same domain.
On 11/3/19 3:21 pm, Richelo Killian wrote:
I have seen something similar for some of our clients, and it
turned out to be a Gmail Chrome plugin they used for tracking.
I can’t remember the exact plugin, but, it was changing all links
in the email to the plugin tracking domain, and that domain was
blacklisted at Microsoft.
So, first thing is to check if those users have any kind of Chrome
plugin for Gmail active and disable them and test again.
Not saying this IS the problem, but, it’s a place to start looking ;-)
Kind Regards,
Richelo Killian
From: Nick Stallman<n...@agentpoint.com> <mailto:n...@agentpoint.com>
Reply: Nick Stallman<n...@agentpoint.com> <mailto:n...@agentpoint.com>
Date: March 11, 2019 at 01:16:19
To: mailop@mailop.org <mailto:mailop@mailop.org><mailop@mailop.org>
<mailto:mailop@mailop.org>
Subject: [mailop] Certain addresses from G Suite going straight to
O365 spam
Has anyone come across a strange issue with O365's spam filter,
where some addresses on a domain go straight to spam but other
addresses don't, when they are all G Suite addresses?
We've noticed 3 of our staff have their emails reliably going
straight to spam for O365 destinations, but everyone else can send
emails just fine.
The affected users are all using Gmail directly (no email
clients), nothing fancy at all and I can't see any reason why they
would have been affected.
I'm at a bit of a loss as to where to go from here:
- DKIM, DMARC and SPF are all set up correctly
- G Suite support wasn't much help as the emails are being
delivered correctly, and they verified DKIM, DMARC and SPF.
- We've got SNDS for our mail server (for our servers) of course,
but these emails are being delivered directly through GMail not
our own servers.
- I can't use the form to open a ticket forOutlook.com
<http://outlook.com/>delivery issues as our servers aren't doing
the sending, and there aren't any logged errors (the emails aren't
being rejected).
- No bulk marketing or anything has been sent from the affected
users, so I can't imagine anyone would have manually marked emails
as spam.
- This issue occurs to all client O365 domains, I've looked at
about a dozen different destination O365 domains.
It's all a very weird scenario. Any suggestions would be appreciated.
--
Nick Stallman
TECHNICAL DIRECTOR
Email n...@agentpoint.com <mailto:n...@agentpoint.com>
Phone 02 8039 6820 <tel:0280396820>
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Nick Stallman
TECHNICAL DIRECTOR
Email n...@agentpoint.com <mailto:n...@agentpoint.com>
Phone 02 8039 6820 <tel:0280396820>
Website www.agentpoint.com.au <https://www.agentpoint.com.au/>
Agentpoint <https://www.agentpoint.com.au/>
Netpoint <https://netpoint.group/>
Level 3, 100 Harris Street, Pyrmont NSW 2009 Facebook
<https://www.facebook.com/agentpoint/>Twitter
<https://twitter.com/agentpoint>Instagram
<https://www.instagram.com/Agentpoint/>Linkedin
<https://www.linkedin.com/company/agentpoint-pty-ltd>
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Having an Email Crisis? We can help! 800 823-9674
Laura Atkins
Word to the Wise
la...@wordtothewise.com <mailto:la...@wordtothewise.com>
(650) 437-0741
Email Delivery Blog: https://wordtothewise.com/blog
--
Nick Stallman
Technical Director
Email n...@agentpoint.com <mailto:n...@agentpoint.com>
Phone 02 8039 6820 <tel:0280396820>
Website www.agentpoint.com.au <https://www.agentpoint.com.au/>
Agentpoint <https://www.agentpoint.com.au/>
Netpoint <https://netpoint.group/>
Level 3, 100 Harris Street, Pyrmont NSW 2009 Facebook
<https://www.facebook.com/agentpoint/> Twitter
<https://twitter.com/agentpoint> Instagram
<https://www.instagram.com/Agentpoint/> Linkedin
<https://www.linkedin.com/company/agentpoint-pty-ltd>
--
Nick Stallman
Technical Director
Email n...@agentpoint.com <mailto:n...@agentpoint.com>
Phone 02 8039 6820 <tel:0280396820>
Website www.agentpoint.com.au <https://www.agentpoint.com.au/>
Agentpoint <https://www.agentpoint.com.au/>
Netpoint <https://netpoint.group/>
Level 3, 100 Harris Street, Pyrmont NSW 2009 Facebook
<https://www.facebook.com/agentpoint/> Twitter
<https://twitter.com/agentpoint> Instagram
<https://www.instagram.com/Agentpoint/> Linkedin
<https://www.linkedin.com/company/agentpoint-pty-ltd>
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