Today I had to deal with an erroneous Hotmail JMR notification via my SNDS registration - the email was an order confirmation to a customer, it appears they use the Junk/Spam button as a Delete button.
Once I receive this email, if I can demonstrate that it wasn't actually a complaint but was reported in error by the recipient, is there any 'right of reply' mechanism to establish that the complained-about email was actually legitimate? There's nothing on the Hotmail JMR email to indicate a means for the operator to respond or contest the complaint, and the SNDS portal shows no statistics for the sending server (insufficient email volume to display stats). I'm concerned junk complaints like this will bias mail filtering algorithms into considering legitimate email as junk in future. While the feedback loop to the operator worked well in this instance, it fails when the operator needs to contact someone to indicate the complaint is not valid. Chris
_______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
