Hello all, once in a while a topic of e-mails from small senders being mis-classified as spam returns on this list. Some time ago I was complaining (and not only me, there were more people who experienced the same thing) about Google putting my messages into users' Spam folder without me or them knowing it (them, because they usually don't look into their Spam folder unless told to).
Today I want to show you a good example how these issues can be handled. I tried to send a message to a user on Mail.ru service and I got a 550 rejection telling me that my message was detected as spam. But not only that! That's what the rejection message said: 550 spam message rejected. Please visit http://help.mail.ru/notspam-support/id?c=XXXXXXXXXXX <long code here> or report details to ab...@corp.mail.ru. Error code: YYYYYYYYY <another long code>. ID: ZZZZZZZZZ <one more code> As you can see, for every message rejected as spam, their system prepares special codes for the sender, which you can use to easily submit a complaint. If you go to their help page without specifying a parameter (here it is: https://help.mail.ru/notspam-support/errors , click on "550 spam message discarded/rejected") you'll see that they even have a small graphics there showing you exactly where you should look for these codes in the rejection message you got. (You have to know a bit Russian however :)). From what is written in the form I understand that the messages rejected as spam are actually quarantined somewhere on their system (it's possible as they are rejected after the DATA phase) and they look at these messages once you submit the form. I submitted the form, got the ticket confirmation. It took them two days to resolve it, so I'm not fully satisfied with reaction time, but they finally fixed it. Not for the first time however :). When I got first message from them that the issue has been fixed, I tried to send mail again and still got a 550. But after I replied to their message that it still doesn't work, they fixed it in minutes! I'm absolutely positively impressed that such a big mail service (I think that Mail.ru may be comparable to Yahoo in size, although probably not comparable to Google) can have so user-friendly and actually working policy towards false positive spam classifications. You know that your message has been mis-classified as spam; you know exactly what to do to have the situation fixed; and what's most important, it actually works! These Russian guys are definitely doing the good job. Keep it that way! -- Regards, Jaroslaw Rafa r...@rafa.eu.org -- "In a million years, when kids go to school, they're gonna know: once there was a Hushpuppy, and she lived with her daddy in the Bathtub." _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
