Hi All, We're a small ESP but respected and vigilant anti-spam community members. However, our mail volume is through the roof because of the pandemic and we're seeing false positive issues with deliverability.
Currently having mail rate limited with emailsrvr.com. Tried to report an issue to emailsrvr per their process [1] but our email is declined [2]. I've asked the recipient to open a ticket but is anyone here from rackspace because you A) have an issue on your FAQ and B) we'd like to get our IP range 38.124.232.0/24 especially .8 through .14 remediated/whitelisted ASAP. Regards, KAM [1] https://postmaster.emailsrvr.com/faq How can I resolve issues delivering to your system? If you notice problems with your deliverability, check that you are not on a blacklist. There is a collection of the blacklists used by our system on the External Resources <https://postmaster.emailsrvr.com/external-resources> page. You can check this by using a service such as the Spamhaus, Sorbs, or Lashback Unsubscribe Blacklist. Also check to make sure you are using proper authentication, such as: # DMARC <https://dmarc.org/> # DKIM <http://www.dkim.org/> # SPF <http://www.openspf.org/> You can send messages to postmas...@emailsrvr.com <mailto:postmas...@emailsrvr.com> for further assistance. [2] We are sorry to have to inform you that your support request could not be delivered. Emailed support requests must be sent from the email address of a current account Administrator or Company Contact. We apologize for any inconvenience. To update your administrator email address, log into the control panel at cp.rackspace.com <https://cp.rackspace.com/>, and perform the following steps: 1. Click the "My Account" link at the top of the page. 2. In the "Administrators" section, click the "View Current Admins" link. 3. Click your "Admin ID." 4. Under "Additional Information," enter your email address in the "Email" box. 5. Click the "Save" button. To update your company contact information, log into the control panel at cp.rackspace.com <https://cp.rackspace.com/>, and perform the following steps: 1. Click the "My Account" link at the top of the page. 2. In the "Company Information" section, click the "Manage Contacts" link. 3. To add a new company contact, click the "Add Company Contact" button. To edit a current contact, click the contact Name. 4. Enter/modify the required fields. 5. Click the "Save" button. If you are unable to access the control panel, please contact your Company Contact or Administrator for assistance. Helpful Links: * Support: http://www.rackspace.com/knowledge_center/ * Easy Client Setup Tool: https://emailhelp.rackspace.com/ We look forward to assisting you. Rackspace Email and Apps Support
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