On 27/03/2020 14:05, Dima Gomonyk via mailop wrote:
Hello, does anyone have contacts for the JMRP SNDS support?
We need to change the complaint address for the JMRP FBLs, but the
SNDS service doesn't allow us to do that for some reason (no option
edit or manage the existing feed), nor it allows to set up a new feed
with the same IPs (feed can be added, but then it's automatically(?)
removed after about five minutes).
Their page refers to the usual outlook ticketing form, which took
three days of back-and-forth to find out the hotmail support doesn't
handle JMRP and the msn-s...@microsoft.com
<mailto:msn-s...@microsoft.com> address should be mailed to instead -
which is not responding for a week now.
So, trying to figure out either how to manage the existing complaint
feed at JMRP or how to get in touch with someone at the JMRP SNDS support.
That sounds exactly like the problem I had back in December
https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/2019-December/015431.html
The IP address was in a feed which we didn't own all the IP addresses
for (we had 'lost' some since we set it up) and those were owned by
DigitalOcean which didn't have access to some of the other IP addresses
on the feed. That had the result that *no one* had 'manage' access to
the feed (not even to delete it) because no one 'owned' all the IP
addresses on it, and you couldn't add the IP addresses to another feed,
because an IP address can only be on a single feed.
After a lot of (very slow) back & forthing to SNDS service
(msn-s...@microsoft.com <mailto:msn-s...@microsoft.com>) where they
seemed totally unable to understand the problem, they basically said
'tough, as you don't own all the IP addresses, we won't help you' (even
though my email address was listed as the person who created the feed).
I then asked Michael Wise (a very helpful member of this list who works
at Microsoft) to see if he could help. He understood my problem, unlike
the msn-sdns people, so he persuaded them to do something. That did help
a bit, but they still didn't sort it out fully, at which point I gave
up, because I decided life was too short... (That was partly my fault,
on the 15th time of repeating the same information to them and getting
very frustrated, I made a small typo, which was the one time they
decided to actually read the information I was sending :-( )
You'd think they'd easily be able to "split" a feed if two different
companies owned different subsets of the IP addresses on it, but no,
that seems to be impossible. They won't even delete a feed so that you
can recreate it correctly.
So, not really much help, I'm afraid :-( The msn-s...@microsoft.com
<mailto:msn-s...@microsoft.com> is the correct email address, but they
don't seem to really understand their own system or how it's used in
real life. If that doesn't work, you could try contacting Michael Wise
and see if he can nudge someone. Maybe you'll have better luck than me.
--
Paul
--
Paul Smith Computer Services
Tel: 01484 855800
Vat No: GB 685 6987 53
Sign up for news & updates at http://www.pscs.co.uk/go/subscribe
_______________________________________________
mailop mailing list
mailop@mailop.org
https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
