Dear List A teacher is customer on our email platform and with covid-19 homeschool, she is sending daily email to her class.
Each and every emails she is sending to a student with an outlook.de email address, causes a spam complaint to be sent to our abuse desk. I asked the teacher multiple times to double-check the email addresses of her students. She did. Still incoming daily complaints. So I called her today and she confirmed she looked at the issue with the affected student and they confirmed the email address @outlook.de was correct. She asked me to contact her student to confirm this myself. So I called her student and learned that indeed, the email address was correct but that all emails from her teacher were being flagged a spam. She could not find any way to flag those emails as not being spam. I suppose the student by mistake once flagged one email as spam and somehow outlook.de now flags all those emails as spam and generates feeback loop complaints. Does anyone know how to stop this? -- Mit freundlichen Grüssen -Benoît Panizzon- @ HomeOffice und normal erreichbar -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
