Benoît,
I'm just curious - have you received _new_ FBLs for mailboxes of the students you have called to? 14.05.2020 12:33, Benoît Panizzon via mailop пишет: > Dear List > > A teacher is customer on our email platform and with covid-19 > homeschool, she is sending daily email to her class. > > Each and every emails she is sending to a student with an outlook.de > email address, causes a spam complaint to be sent to our abuse desk. > > I asked the teacher multiple times to double-check the email addresses > of her students. She did. Still incoming daily complaints. > > So I called her today and she confirmed she looked at the issue with > the affected student and they confirmed the email address @outlook.de > was correct. She asked me to contact her student to confirm this myself. > > So I called her student and learned that indeed, the email address was > correct but that all emails from her teacher were being flagged a spam. > She could not find any way to flag those emails as not being spam. > > I suppose the student by mistake once flagged one email as spam and > somehow outlook.de now flags all those emails as spam and generates > feeback loop complaints. > > Does anyone know how to stop this? > -- Vladimir Dubrovin Technical advisor @ Mail.ru _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
