On 6/18/2020 7:11 AM, Stefano Bagnara via mailop wrote: > On Thu, 18 Jun 2020 at 13:00, Abuse via mailop <mailop@mailop.org> wrote: >> It is clear, but what must we do when the front door is closed too? >> I used the Support Funnel but didn't get any responses, not even the first >> response from the robot giving me the SRX#. > We use an outlook.com/hotmail.com email address to open requests to > microsoft services as they often had issues delivering email to our > own business domain. > So if you didn't try yet, you may want to try this way. > > Of course this won't fix the issue with their funnel ignoring you > after 2-4 templated replies, but maybe will fix your current issue.
+1, Great point, Stefano. I too have used this before and it helped a lot to make sure comms were open to discuss the issue. Regards, KAM
_______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
