On Fri, 5 Feb 2021, Grant Taylor via mailop wrote:
On 2/5/21 1:44 PM, Jay Hennigan via mailop wrote:
I blame the big webmail providers for this. The "Delete" and "Junk" buttons
are too similar in the UI. Simply changing "Junk" to "Report as spam" would
help a lot.
I don't think the label will make much difference.
Changing the effort involved /might/ make a difference. E.g. have delete be
a one click action and report be a two click action vi a confirmation
(blocking modal) dialog box.
On my tablet, the wastebin/trash icon shows beside a menu (burger?) which
opens to include the "Report spam" option.
I think GMail have employed some competent user experience designers,
we should see what they do before speculating.
Aside: The confirmation dialog box might also provide an opportunity to
provide other options like "This message appears to be from a mailing list,
would you like to unsubscribe? [Yes, unsubscribe] / [No, report...]".
Incentivize the more proper operation, delete. De-incentivize the less
proper operation, report.
--
Andrew C. Aitchison Kendal, UK
and...@aitchison.me.uk
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