On 15/09/2022 21:30, Jaroslaw Rafa via mailop wrote:
folders. If it actually worked this way, spam folders wouldn't be any issue.
But this assumption failed: the reality is that 99% of users don't check
their spam folders at all, so directing a message to spam folder effectively
equals blackholing. The sender needs to communicate out-of-band anyway to
ask the recipient to check their spam folder.
Similarly, it can be argued that "99%" of senders don't check NDRs or
don't use them to try to contact the recipient another way, so rejecting
a message is functionally equivalent to blackholing as far as the
recipient is concerned.
Arguing that "a rejection is better" makes sense *when the sender is
human, technically competent and understands how email works*. Most
senders don't fall into that category.
It may be argued that the sender knowing a message was rejected is
better than them not knowing. But, for the recipient, a spam folder is
much more useful than a rejection for messages sent by those "99%" of
senders.
If someone asks for a password reset email, there are two options:
- the website pops up saying "we've sent you a message. If you don't
receive it, check your spam folder". There's a reasonable chance of
resetting your password today.
- the website pops up saying "we've sent you a message. If you don't
receive it, open a ticket with whoever administers your email (which may
be a faceless person at a service provider) and ask them to whitelist
mail from our domain, wait 2 days for them to respond. Hopefully, they
will approve that whitelisting, but if they don't, then tough. If they
do approve it, then request a password reset email again. We hope your
requirements weren't urgent. Have a nice day!"
Which do you think users would prefer?
Paul
--
Paul Smith Computer Services
Tel: 01484 855800
Vat No: GB 685 6987 53
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