On 24.10.2023 at 14:39 Benoît Panizzon via mailop wrote: > One of our customer is forwarding his emails on our platform to his hotmail > email address. > Today, we started getting a Microsoft Spam complaint for almost every email > that was being forwarded to his hotmail account. > I contacted the customer and asked, why he was reporting so many emails that > were clearly not spam as 'junk'. Of course I immediately got a complaint from > Microsoft about me sending spam to this customer. > I got hold of that customer. > He told me, he enabled a new feature called (sorry, I got this in > German) 'Put email from unknown sender in junk folder'. > Is there such a new feature in Hotmail? If so, I believe we can just ditch > that feedback loop.
As far as I know this feature is not new but exists since a long time (years). It treats all messages from senders which are not on your safe senders list as spam and looks something like this: https://filestore.community.support.microsoft.com/api/images/4a70ef0e-8c01-4d47-973c-6776c61aca90 Why Microsoft is sending those messages into the feedback loop is another question. In a perfect world there should be filters in place which suppress/flag reports from an account if the spam reports reach a certain percentage of all received emails of this account. But this is not related to forwarding. If you send an email directly to the Hotmail address it will be treated in the same way. Like every other approach that is based purely on whitelists it creates a large amount of false positives. -- BR Oliver ________________________________ dmTECH GmbH Am dm-Platz 1, 76227 Karlsruhe * Postfach 10 02 34, 76232 Karlsruhe Telefon 0721 5592-2500 Telefax 0721 5592-2777 dmt...@dm.de<mailto:dmt...@dm.de> * www.dmTECH.de<http://www.dmtech.de> GmbH: Sitz Karlsruhe, Registergericht Mannheim, HRB 104927 Geschäftsführer: Christoph Werner, Martin Dallmeier, Roman Melcher ________________________________ Datenschutzrechtliche Informationen Wenn Sie mit uns in Kontakt treten, beispielsweise wenn Sie an unser ServiceCenter Fragen haben, bei uns einkaufen oder unser dialogicum in Karlsruhe besuchen, mit uns in einer geschäftlichen Verbindung stehen oder sich bei uns bewerben, verarbeiten wir personenbezogene Daten. Informationen unter anderem zu den konkreten Datenverarbeitungen, Löschfristen, Ihren Rechten sowie die Kontaktdaten unserer Datenschutzbeauftragten finden Sie hier<https://www.dm.de/datenschutzerklaerung-kommunikation-mit-externen-493832>. _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
