On 2023-10-24 05:38, Benoît Panizzon via mailop wrote:
Hi Team

One of our customer is forwarding his emails on our platform to his
hotmail email address.

Today, we started getting a Microsoft Spam complaint for almost every
email that was being forwarded to his hotmail account.

I contacted the customer and asked, why he was reporting so many emails
that were clearly not spam as 'junk'. Of course I immediately got a
complaint from Microsoft about me sending spam to this customer.

I got hold of that customer.

He told me, he enabled a new feature called (sorry, I got this in
German) 'Put email from unknown sender in junk folder'.

Is there such a new feature in Hotmail? If so, I believe we can just
ditch that feedback loop.


Or, you can disable forwarding to Hotmail, and tell your customer to use your tools/services directly ;)



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