On Mon, Jan 29, 2024 at 10:01 AM Todd Herr via mailop <mailop@mailop.org> wrote:
> Users can only click "This is spam" on messages that end up in their > inbox. If all of your traffic went to the spam folder, perhaps because it > was unfortunately remarkably similar to previous traffic that was deemed > spam, you won't get any complaints through an FBL, because the "This is > spam" button isn't available when viewing the Spam folder. > > There have been topics on this list as to what actually qualifies an FBL trigger. Is it when a user flags the message as spam? Or is it when the receiving server's MTA delivers the message into the recipient's spambox? As far as I know, there's never been a consensus on that. Some providers may do it one way, other providers may do it another. But from my perspective (as an administrator of the mail server that sent out the message) it doesn't really matter to me. With one option, the recipient controls their fate (they can click the "this is spam" button or they cannot) with the other option they're at the mercy of how their email service provider handles messages. In either case, it's something the receiving individual needs to remedy, if they wish to continue to receive messages. > They have a Feedback Loop, but it's not a traditional one. It's part of > their Postmaster Tools - > https://support.google.com/a/answer/6254652?sjid=15660904710347572920-NA > The Google Postmaster Tools are useless to me. We don't send out enough volume from any of our servers to get noticed at Google Postmaster Tools. The server that was originally mentioned in this topic had sent out 68 messages in the month of January when it got blocked. There's nothing on the Google Postmaster Tools for this server. All messages sent out from our servers are signed with a server-specific DKIM key (and perhaps others) so it should show up at Google Postmaster Tools, but the volume is not there for it get recognized by Google. So that makes Google Postmaster Tools useless for me. People can claim all they want that there is a reason why Google Postmaster Tools requires a minimum number of messages to get recognized, but that same minimum number of messages doesn't stop them from blacklisting or sending messages to spamboxes from that server. Besides that, it's a whole lot easier to have a traditionally FBL that emails us about FBL triggered messages - I can automate that and be notified when a message comes in. I can't do that with Google, I have to explicitly log into their tool and look for information.
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