I have had to deal with this several times with my customers. AT&T has been incredibly slow to respond in the past. I have rarely received a response sooner than 2-3 weeks after I first contacted them. It has typically taken 1 to 2 months+ to get off the list so you will probably be in this for the long haul.
We have noticed that they seem to actually be less responsive to "official" admin accounts like postmaster@... and administrator@... and have had quicker response when we give a customers a template to mail from their user account. Twice when iit seemed to be stuck I posted to AT&T forums (which has other mail admins reporting the same issue) I get a boilerplate response that that I need to contact ATT via the abuse_...@abuse-att.net<mailto:abuse_...@abuse-att.net> email. However I feel like I got a response sooner when I did so. But that may be coincidence Also I frequently do not received a response when the customer server has been removed from their super double secret RBL, I just check the logs every few days and eventually notice email getting out. I think AT&T's thought process is "a spammer will give up from the frustration of dealing with their glacial abuse team response only a real business would still be asking what is taking so long after 2 months". If you find an easier way please share. Jim
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